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There are a number of documents pertaining to STO Garant’s guarantee scheme. On this page, you can view and download the documents that are available. If you have any specific questions about any one of the documents, please contact us.

STO Garant

STO Garant’s guarantee scheme allows all participants to meet the statutory requirements set out in the revised Package Travel Directive. There are, of course, a number of documents pertaining to our guarantee scheme. STO Garant’s Guarantee Scheme, for instance, sets out STO Garant’s working methods and the cover we provide in more detail. This page always contains STO Garant’s most recent documents. If you have any questions about any one of the documents, please do not hesitate to contact us.

Application form for new participants

Interested in participating in STO Garant’s guarantee scheme? Apply today! Applying is easy: download the application form, fill it in and send it by email to info@sto-garant.nl or by post to STO Garant, Torenallee 20, 5617 BC Eindhoven, Netherlands. We will then contact you within a matter of days.

Download our application form here.

STO Garant’s guarantee scheme

Interested in finding out about the details of our guarantee and the cover STO Garant provides to travellers? All of this information can be found in our Guarantee Scheme. Have you made a booking with a participant in the STO Garant scheme? Make sure that you open the right version of the Guarantee Scheme. The official booking date determines which guarantee scheme applies to your booking.

Download our Guarantee Scheme (version 2.2, 4 December 2019) here.

The security offered by a recognised guarantee scheme

STO Garant is a guarantee scheme recognised by the Netherlands Authority for Consumers and Markets (ACM). All payments made to STO Garant are processed by Certo Escrow, a payment service provider registered with the Dutch Central Bank (DNB), the Dutch Authority for the Financial Markets (AFM) and Currence. Certo Escrow has an extensive track record within the Dutch payment world.

Experience our guarantee scheme for yourself

Would you like to find out more about the possibilities and benefits offered by STO Garant? Please contact us. Would you like to become acquainted with our guarantee scheme, without any further obligations? Sign up now.