Questions frequently asked by travellers

Below are the most important questions travellers ask about STO Garant, along with answers. Find out all about the assurances our guarantee scheme provides and read about what to look out for. Read through the questions and answers below.

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STO Garant members

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Want to look for an organisation?

All members of STO Garant are listed on this website. Check here to see whether the organiser of your trip has signed up to our guarantee scheme.